At Fresh Nest, we believe that charging a flat rate for our services is the best approach. One of the main advantages of a flat rate pricing structure is that it provides our clients with predictable pricing. This means that clients know exactly how much they'll be paying upfront, without any unexpected charges or surprises. This can be particularly important for clients who are working with a budget and need to know what to expect. (Actual charge will occur after your cleaning visit.)

Another benefit of a flat rate pricing structure is that it can lead to more efficient cleaning. Our cleaners can focus on doing a thorough job in an efficient manner. This can lead to a better overall experience for the client, as they can be confident that their space is being cleaned thoroughly and efficiently. We can provide an estimated time as to how long the clean may take, but we may require more or less time to get the job done. This flat rate also includes travel time, supplies, insurance, labour, etc!

Overall, we believe that a flat rate pricing structure is the best approach for our cleaning company. It allows us to be transparent with our clients, focus on doing high-quality work, and build long-term relationships based on trust and reliability. If you choose to work with us, you can expect predictable pricing, efficient cleaning, and a job well done!

We serve Kelowna and surrounding areas including: West Kelowna, Black Mountain, McKinley Beach, and Lake Country.

Yes we are! We are a legally registered, bonded and insured ($5,000,000 liability insurance) company. All of our team members are covered by WorkSafeBC.

Two to three trained cleaners will arrive at every clean. The model allows our team to clean to a higher standard as team members can check each other's work. As well, we will be in & out of locations quicker, which means less disruption to your day.

Fresh Nest recommends a thorough deep clean for all initial cleaning appointments. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most clients switch to a standard clean.

Enjoy seamless payments with our online booking system, powered by Stripe for secure transactions. After each cleaning session, your credit card will be automatically charged within 24 hours, saving you the hassle of manual entries. We accept VISA or MasterCard, with your card details securely stored in our system. For added security, only the last few digits of your card are visible upon entry. Once the transaction is complete, you'll receive a receipt via email. Rest easy knowing that we never keep copies of your card information on paper or in our computers.

Yes! We bring our hospital-grade hepa filter vacuum, spin mops and our lovely eco-friendly products that are children and pet friendly at no extra cost. All the brushes, cloths and sponges are disinfected prior to your appointment. However, you have the option when booking your appointment to choose for us to use your own products / tools. Please be sure your products are bleach free as we do not work with bleach.

If you choose for us to use your own products, your supplies must include the following:

• Multi-purpose cleaner

• Bathroom cleaner

• Floor cleaner (for your floor type)

• Glass cleaner

• Oven cleaner

• Toilet bowl cleaner and brush

• Dish soap

• 3 sponges (non scratch scouring pads)

• Paper towel

• Micro fiber cloths (not cotton)

• Garbage bags

We ask that you have a well working vacuum, mop and bucket with a wringer.

We will always do the best job we can for you. When our clients are happy, so are we! If items of the checklist aren’t done correctly, please send pictures within 24 hours of the cleaning visit. Although we do not provide refunds, providing your complaint is reasonable. We will send a team to your location within 48 hours. If we don’t hear from you within 24 hours of your cleaning visit, we will assume that everything was A-Ok!

Cancellations: We will always try to accommodate your scheduling requests. If you need to reschedule services or to cancel a booking, please call / text us at 778 214 9880 or email info@freshnestclean.ca with more than 48 hours’ notice. Cancellations or changes made within 48 hours will be charged in full.

Lock-Outs: In situations where we are unable to access your location (you forget to leave a key or the key doesn’t work) and contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled clean will be skipped & you will be required to pay for 50% of the cleaning appointment. This payment is necessary to compensate the employees for unexpected lost revenue & time travel, to avoid this we ask you to provide us with a key or code to gain entry to your home.

No, for liability and insurance reasons we are unable to move your furniture that is over 30lb as well as appliances, such as fridge, stove, washer and dryer. If you wish for us to get under those areas, please move your fridge, for example - out of its original location and we will vacuum and wash the floor underneath.

For safety reasons, we cannot offer the following services:

• Conduct outside work relating to: yard-work, weeding, cleaning BBQs, cleaning exterior of house (washing garage / house siding) and / or cleaning outside windows (other than outside balcony glass door that can be safely accessed)

• Patios and Balconies

• Window screens

• Bio-hazard material

• Anything unreachable with our 2-step ladder

• Chandeliers

• Aluminum blinds (they are almost impossible to clean without bending them!)

• Conduct plumbing work including: unclogging drains, removing hair from drains or plunging toilets

• Furnace rooms (exception being move-out cleans)

• Unfinished basements or storage rooms (exception being move-out cleans)

• Litter boxes; pet feces / urine

• Rodent or insect infestations

• Carpet cleaning

• Moving appliances or furniture

• The glass in between the oven door

• Remove excessive trash (example; hoarding situations) or haul trash away in our vehicles

• Cleaning with other workers present (painters, movers, electricians, etc.)

• Cleaning while someone is packing / moving, cooking or cleaning clutter

• Cleaning when more than two people are home

• Cleaning with the help of the homeowner

Currently, we do not offer laundry services.

You're in charge here, and it's entirely up to you to choose what suits you best. Whether you prefer to be present while we clean, hang around, or give us access and run errands, the decision is yours. Typically, our clients take advantage of their cleaning appointments to focus on other important tasks, so we often don't have much interaction with them during the cleaning process.

Many of our clients leave us a key / fob in a discreet location or tell us their door / garage / buzz code. We go in, work hard, lock up and off to the next appointment.

While it's not required, tidying up any clutter before we arrive would be greatly appreciated. This helps us focus on deep cleaning effectively. If there are specific areas of your home you want us to prioritize, please let us know ahead of time. Otherwise, you don't need to prepare anything for your cleaning visit. Our team will come fully equipped with all necessary cleaning supplies and equipment.

We warmly welcome furry friends! While we're comfortable with pets, we understand they can sometimes be curious about our equipment. During our cleaning appointments, many clients prefer to take their dogs for a walk, send them to daycare, or keep them in a separate area like the basement or a guest room.

Each pet has its own preferences. We're happy to accommodate your pets at home, as long as they're not being disturbed and they're not interrupting us :) After all, you know them best!

At Fresh Nest, we handle each home with utmost care. However, given the nature of our work, accidents can occur. If we inadvertently damage or break anything during our cleaning visit, we are committed to repairing or replacing the item with a similar one at no cost to you. Nonetheless, we recognize that certain items hold sentimental value and are irreplaceable, such as a wedding plate signed by all your guests. We kindly request that you either store away such irreplaceable items or leave us a bright note stating "DO NOT TOUCH" to prevent any accidents.

In the event that more significant damages occur requiring involvement from our insurance, we appreciate your cooperation and patience as we work with insurance agents to address the matter.

Our cleaning team are absolutely screened. We do in-person interviews and focus on hiring cleaners with professional house cleaning experience. Upon passing our initial screening process, candidates are required to provide a clean criminal record check and work-related references. All of our cleaners are valued employees. We do not hire contractors.

Our policy is that tipping is always appreciated by the Fresh Nest team who go above and beyond, but never required. All tips are 100% directed to your scheduled cleaner. Tips are not obligated but shows your cleaner appreciation for their service. Tipping can be added to your reservation via our website’s booking tool or paid directly to your cleaner in cash.